Season Protection Guarantee Policy

Submit a Season Guarantee Claim


Effective Date: May 30, 2026

We stand behind our pads for the long haul. Every qualifying set of pads comes with our Season Protection Guarantee: one free replacement within 6 months of your original purchase date, regardless of how the damage or wear occurred.

This policy explains how the Season Protection Guarantee works, what it covers, and how to submit a claim.

1. Season Guarantee Eligibility

  • The Season Protection Guarantee applies to one set of pads per qualifying purchase.
  • If your order includes multiple sets, each set receives its own individual guarantee. For example, an order of three sets provides three separate and independent replacement claims, with one replacement available for each set.
  • The guarantee is valid for 6 months from your original purchase date, regardless of when your volleyball season starts or ends.

2. What's Covered

The Season Protection Guarantee covers:

  • Normal wear from regular use
  • Manufacturing defects
  • Damage sustained during practice
  • Damage sustained during matches or competition

3. What's Not Covered

The Season Protection Guarantee does not cover:

  • Lost pads
  • Stolen pads
  • Pads purchased through unauthorized third party resellers
  • A second replacement for the same original purchase or set
  • Replacement sets issued through a previous Season Protection Guarantee claim

4. Guarantee Limitations

  • The guarantee period is 6 months from the original purchase date.
  • Each set is limited to one replacement under the Season Protection Guarantee.
  • Orders containing multiple sets receive one guarantee per set, not one guarantee per order.
  • A replacement set issued through the Season Protection Guarantee is not eligible for another replacement under the guarantee.

5. How to Submit a Season Guarantee Claim

To submit a claim, start here:

Submit a Season Guarantee Claim

Our customer service team will review your submission and determine whether the claim meets the requirements of this policy.

6. Claim Review & Replacement Process

Once your claim is submitted, our team will:

  • Verify that the original order exists
  • Confirm that the claim falls within the 6 month eligibility period
  • Confirm that no previous Season Protection Guarantee claim has been made for that set

Once a claim is approved, it will be logged and sent to fulfillment.

Replacement sets ship for a flat $5 standard shipping fee. You will receive a shipping confirmation email with tracking information once your replacement is on its way.

7. Frequently Asked Questions

What counts as one season?
For purposes of this guarantee, one season is defined as 6 months from your original purchase date.

How many replacements can I receive?
You may receive one replacement per set purchased during the applicable 6 month guarantee period.

Do I need to send my old pads back?
Yes. If your claim is approved, you will need to send your original pads back before your replacement is issued.

What if my exact model or size is no longer available?
If your original model or size is no longer available, we'll provide the closest current equivalent.