Terms and Conditions
Last Updated: May 30, 2026
Welcome to the Patella Protector website (the "Site"). These Terms and Conditions ("Terms") govern your use of our website, your purchases of the Patella Protector and related products, and your relationship with Patella Protector ("we," "us," or "our").
By accessing or using the Site, or by purchasing our products, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site.
1. Medical Disclaimer (Important)
The Patella Protector is designed to provide general knee support and comfort.
Not Medical Advice: The content on this Site, including product descriptions, testimonials, and health information, is for informational purposes only. It does not constitute medical advice, diagnosis, or treatment.
Consult Your Doctor: Always seek the advice of your physician or other qualified healthcare provider before using this product for any pre-existing knee injuries, chronic pain, or medical conditions.
Assumption of Risk: We are not responsible for any injury, pain, or medical complications that may arise from the improper use or misuse of our products.
2. Eligibility & Account Security
To purchase products from our Site, you must be at least 18 years old or have the permission of a parent or guardian. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
3. Product Orders, Pricing, and Availability
Pricing: All prices are subject to change without notice. We reserve the right to modify or discontinue the product at any time.
Errors: In the event that a product is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for that product, even if the order has been confirmed and your payment method charged. If charged, we will issue a full refund.
Order Acceptance: We reserve the right to limit the order quantity on any item or to refuse service to any customer for any reason.
4. Shipping and Delivery
Shipping times provided at checkout are estimates only. We are not responsible for delays caused by shipping carriers, customs delays, or incorrect shipping addresses provided by the buyer. Risk of loss and title for products pass to you upon our delivery to the carrier.
5. Returns, Refunds, and Exchanges
We want you to be satisfied with your Patella Protector.
Return Policy: Please review our [Link to Return Policy] for detailed information on return windows, item condition requirements, and how to initiate a refund or exchange.
Hygiene and Safety: Because this is a wearable support item, products must be returned unworn, unwashed, and in their original packaging to be eligible for a refund.
6. Intellectual Property
All content on this Site—including text, graphics, logos, images, product designs, and software—is the property of Patella Protector and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute our content without explicit written permission.
7. Limitation of Liability
To the maximum extent permitted by law, Patella Protector and its affiliates, directors, or employees shall not be liable for any indirect, incidental, special, or consequential damages resulting from:
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The use or the inability to use the product or Site.
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Any health issues arising from the use of the product contrary to medical advice.
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Unauthorized access to or alteration of your transmissions or data.
Our total liability to you for any claim arising out of or relating to these Terms or the product shall not exceed the total amount paid by you for the product.
8. Governing Law
These Terms and your use of the Site shall be governed by and construed in accordance with the laws of [Insert Your State/Country], without regard to its conflict of law principles.
9. Changes to These Terms
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Site following any changes constitutes your acceptance of the revised Terms.
10. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Email: contact@protectorinnovations.com