Return & Exchange Policy
Start a Return or ExchangeEffective Date: May 30, 2026
Thank you for shopping with Protector Innovations. By placing an order on our website, you agree to the terms and conditions outlined below.
1. Order Modification & Cancellation Policy
Once an order has been successfully placed, it cannot be canceled, modified, or edited. Please carefully review your sizing, quantities, discount codes, and shipping address before finalizing your checkout.
Discount Codes: Only one discount code can be applied per order and must be entered in the designated promo code section during checkout prior to making a payment.
Payment Declines: If your payment is declined, please verify your billing details or contact your financial institution, as we do not control payment processor rejections.
Order Confirmation: If you do not receive a confirmation email shortly after ordering, please check your spam or promotions folder before contacting customer support.
2. Shipping & Delivery Policy
Rates & Destinations
Free Shipping: We offer free standard shipping on all orders.
International Shipping: We are currently exploring international delivery options. Availability and destinations vary by country at this time.
Express Delivery: We primarily utilize standard shipping options. Expedited or express shipping is not guaranteed and is subject to availability and real time inventory.
Processing, Timelines, & Tracking
Pre Orders: Items marked as pre order require specialized manufacturing and typically ship within 3 to 4 weeks from your purchase date.
Standard Shipping Times: Delivery times vary depending on order volume and geographic location.
Tracking: Once your package leaves our facility, a confirmation email containing tracking information will be sent directly to you.
Delayed or Lost Packages: Protector Innovations is not liable for carrier delays. If your package appears lost or severely delayed, please contact us so we can work with the carrier to resolve the issue.
3. Return & Exchange Policy
All return and exchange requests must be initiated within 21 days of your original order date. Requests submitted after this 21 day window are not eligible for a refund or exchange.
All returns and exchanges must be initiated through our online Redo Return Portal:
Checkout+ Return Protection
At checkout, customers may have the option to purchase Checkout+, which provides additional return protection.
If you opt into Checkout+, your eligible return or exchange shipping costs are covered according to the terms of your Checkout+ protection.
If you do not opt into Checkout+, you are responsible for all return and exchange shipping costs, including the cost of shipping the item back to Protector Innovations and any applicable shipping costs associated with sending an exchange.
Checkout+ is optional and does not change the 21 day return window or the product condition requirements outlined below.
4. Product Condition Requirements
To qualify for a refund or exchange, items must be returned in brand new, pristine condition. Items showing signs of wear or use will not be accepted.
Returned items must meet all of the following requirements:
- No visible wear, tear, or stretching, including deformed elastic
- Completely odor free, including sweat, perfume, smoke, cologne, or laundry detergent
- Free of all dirt, debris, or court markings
- All original tags must remain attached
- Includes the original foam insert, which must be fully formed and completely undamaged
- Includes the original packaging, which must be in undamaged condition
Important Disclaimer: Items that do not pass our quality inspection will not be eligible for a refund or exchange. Items that fail inspection may be disposed of and will not be mailed back to the customer.
5. Return Processing, Fees, & Exchanges
Exchanges: Customers are permitted one (1) exchange per order, such as exchanging for a different size. The exchange item must meet all condition and inspection requirements listed above.
Return Shipping: Unless the customer purchased Checkout+ at checkout, the customer is responsible for all return shipping, postage, and handling costs.
Return Processing Fee: All approved returns are subject to a flat $9.00 processing and handling fee, which will be deducted from the final refund. This fee does not apply to exchanges.
Refund Processing Time: Once a returned item successfully passes our inspection, your refund will typically be issued to your original payment method within 3 to 4 business days.
6. Damaged or Defective Items
If your item arrives damaged or has a manufacturing defect, do not use the item. Submit a request through our Redo Return Portal and include clear photographic evidence of the damage or defect.
Our team will review your submission and determine the appropriate resolution.
Damage resulting from normal use after delivery is handled separately under our Season Protection Guarantee.
7. How to Initiate a Return or Exchange
All return and exchange requests must be submitted through the Redo Return Portal within 21 days of your original order date.
You will be guided through the return or exchange process and provided with the applicable return instructions.
For questions or assistance with your return, please contact: